Client Relationship Management

- Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs.

- Build and maintain strong, long-lasting client relationships.

- Regularly update clients on project progress, deliverables, and challenges.

Project Coordination

- Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery.

- Oversee project timelines, budgets, and deliverables to ensure they align with client expectations.

- Proactively identify and resolve project issues, providing solutions to keep clients satisfied.

Sales and Upselling

- Identify opportunities to upsell additional services or solutions to existing clients.

- Work closely with the sales team to onboard new clients and ensure a smooth transition.

Performance Monitoring and Reporting

- Track project KPIs and ensure goals are met.

- Provide detailed reports on project progress, client satisfaction, and financial metrics.

Strategic Planning

- Develop and execute account strategies to retain and grow client accounts.





- Participate in strategic discussions to align client goals with SimplSo’s offerings.

Requirements

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience:

- Skilled in account management, client servicing, or a related role in an eCommerce or digital agency.

- Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus.

Skills:

- Excellent communication, negotiation, and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in project management tools (e.g., Asana, Trello) and CRM software.

- Analytical mindset with the ability to interpret data and provide actionable insights.

Benefits

- Competitive salary with quarterly incentive-based growth opportunities.

- Full time role with a 5-day working week.

- No contractual bonds, providing freedom and flexibility.

- Opportunity to work in a fast-paced startup environment, enabling rapid professional growth.

- Be part of a vibrant team that values creativity and innovation.

📌 Account Manager (Ahmedabad)
🏢 SimplSo
📍 Ahmedabad