Account Manager | Pineswift Technologies Company Description Pineswift Technologies is a Digital Product Engineering company that focuses on Digital Innovation and Excellence. Specializing in crafting transformative solutions, we propel businesses into the future through cutting-edge technology. Our commitment to innovation drives us to deliver tailored solutions that exceed our clients' expectations.
Job Summary We are seeking a dynamic and experienced Account Manager to oversee and manage multiple client accounts, ensuring seamless service delivery and strong client relationships. The ideal candidate will be responsible for end-to-end account management, revenue tracking, and stakeholder engagement while providing excellent support to both clients and employees.
- Proven experience in account management within IT or service-based industries.
- Strong understanding of KYC processes, revenue management & client operations.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to manage multiple accounts and deliver results in a fast-paced environment.
- Experience in stakeholder management and employee engagement.
- Experience in managing large enterprise clients.
- Proficiency in project management tools and MS Office Suite.
Key Responsibilities
- Account Management: Manage client relationships, understand business needs, and ensure client satisfaction.
- Farming & Growth: Drive growth by maintaining and expanding existing accounts, increasing revenue, and enhancing client engagement year over year
- KYC & Documentation: Handle all client onboarding formalities, including KYC documentation and compliance.
- Revenue Management: Monitor rate cards, track revenue, and manage profitability for assigned accounts.
- Stakeholder Management: Build and maintain solid relationships with client stakeholders and internal teams.
- Employee Engagement: Address employee concerns, provide support, and ensure a positive work environment.
- Recruitment Coordination: Collaborate with the recruitment team to fulfill client resource requirements.
- Timesheet Management: Ensure accurate timesheet submissions and approvals.
- Invoicing & Payments: Manage invoicing, follow up on payments, and handle collections.