· Management and development of long-standing client relationships, with an intense focus on exceeding client expectations and driving service delivery.
· Delivering a hands-on approach to service.
· Developing sales plan and strategy for active and potential pursuits.
· Delivering value through developing and managing technical projects to solve customer problems.
· Making the most of every opportunity and being hungry for success.
· Achieving the territory budget in a timely and efficient manner in order to achieve divisional goals.
· Growing the territory through the sale of the company's products and services.
· Delivering 100% service coverage for assigned customers in accordance with agreed work plans.
· Carrying out minor repairs on equipment as necessary.
· Assisting with asset management in the field and carry out repairs and maintenance on assets where necessary.
· Implementing customer pricing policies and guidelines as per division objectives.
· Maintaining contact with customers to ensure that their needs are being properly understood and addressed.
· Liaising with customers and internal departments to arrange pricing, invoicing, delivery and special instructions and any other issues to facilitate sales.
· Managing contract renewal and renegotiation within the guidelines set by the division
· Informing customers of supply and price trends and advise them on inventory control for the company's products.
· Monitoring market developments and competitive activity and report in monthly reports.
· Maintaining up to date knowledge of the company's new products and programs and equipment.
· Ensuring site service schedules are updated.
· Carrying out trials and provide interim reports on the trial work and full reports on completion.
· Completing customer reviews.
· Ensuring test kits are maintained with all required reagents and ensure they reflect a professional presentation.
· Preparing sales proposals for existing customers.
· Coordinating effectively with other divisions to pursue the company's Circle the Customer philosophy and actively promote Circle the Customer opportunities.
· Submitting monthly reports to the District Sales Manager outlining progress against objectives and plans.
· Referring complaints to customer service for lodgement in the quality system and follow up to ensure corrective action is taken.
· Providing product and technical support to other Sales Managers and Service Technicians.
Key Skills/Qualifications
· Education qualification in a B. Tech Food Tech, BE / Chemical Engineering/ M.Sc. Microbiology or related discipline.