Role & responsibilities

- Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role




- Engage in conversation around socially sensitive topics with the purpose of keeping our communities secure.

Requirements

Preferred candidate profile:

- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication and (English) Skills.
- Strong attention to detail.
- Deep familiarity and passion for the internet, internet platforms, and internet culture supported
- Ability to work well individually and as part of a team
- Ability to work in rotations/shifts and non-standard work hours.
- Education criteria - Any graduate (preferably non-tech)
- Salary range – 2.29lac
- Management Level - CL13
- Working Shift - 24/7
- Location: Mumbai only

📌 Accenture - Content Moderator (Mumbai)
🏢 Futureacad
📍 Mumbai