Designation: NA

Location: India Jharkhand Saluja Tower, 3rd Floor

Organization: Financial Services

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Key Result Areas KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Branch Sales Planning & Management

Work with RH (Sales) - ABHFL on devising the branch sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces and local trends, and cascade the same to the branch team(s)

Track industry and market developments, scanning the local market and competitive offerings on a periodic basis

Oversee end to end branch operations and performance, covering all aspects such as sourcing, effectiveness, governance, productivity, channel management, etc.

Report on and direct teams basis emerging trends and opportunities

Manage day-to-day branch operations and administration

Provide data for, compile and review periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to RH (Sales) - ABHFL as well as to team members

KRA2

Customer Acquisition/ Engagement

Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size

Work closely with team members, hand-holding critical/ complex transactions to ensure favourable closure with customer satisfaction

Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts

Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure

Deploy efforts/ initiatives in consultation with RH (Sales) - ABHFL,



arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas

Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization

Serve as a point of escalation and manage customer complaints/ grievances effectively, intervening especially for key relationships

KRA3

Operational Effectiveness To drive adoption of effective business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)

Manage local distribution across channels, interfacing with senior/ critical partners/ stakeholders as required for smooth operations

Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance) and efficient operations

Drive high performance by reinforcing focus on business and sales growth objectives, effective client engagement, monitoring sales operations and productivity metrics, and providing support and guidance as required

Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact.

KRA4

Cross-Selling across ABFSG products

Drive activities and initiatives in the team as per Cross-Selling strategy agreed with RH (Sales) - ABHFL





Drive alignment to the adopted Cross-Selling strategy by supporting team members with requisite communications, training, guidance, etc. as required

KRA5

Team and Internal Stakeholder Management

Guide and develop team members for enhanced customer acquisition and engagement efforts, helping them achieve superior performance standards and hand-holding where required

Nominate teams for relevant technical and behavioral trainings/ seminars and work on self development initiatives

Proactively liaise with internal stakeholders for smooth cross-functional coordination and alignment towards achievement of business objectives.

KRA6

Portfolio & Risk Management

Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms

Support risk and review process through the credit approval process and by reviewing the loan sanctioning, disbursement process and documentation to ensure controlled operations

Review financial risk via analysis of city/ branch operations MIS and Data Analytics reports

Drive compliant Sales Operations and sound risk management via partnership with Risk, Operations and Sales Governance teams, and necessary communication and guidance; drive timely PDD closures and collections

As part of Relationship Maintenance with institutional customers, review reports on client accounts, business performance, etc. and liaise with Risk while guiding team on delinquency cases

Train and guide the team for alignment with adopted early alert strategies to reduce NPA risks and losses

Ensure systematic MIS on NPAs and credit trends, providing inputs on possible risks that could impact portfolio quality

📌 ABHFL - Area Sales Manager - Informal - Ranchi (Jharkhand)
🏢 Aditya Birla Group
📍 Jharkhand