Front Office

Community Manager

Full Time

Gokarna

Contact us at: [email protected]

Responsibilities:

Job brief

We are looking for a Guest Relations Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers





Manage front desk tasks assigned to you

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to General Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Qualifications:

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and skilled attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BSc/BA in Hospitality Management is preferred

📌 Community Manager (Gokarna)
🏢 Moustache Escapes
📍 Gokarna