Location: Chennai, India

Roles and Responsibilities

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support
- Identify and escalate priority issues as per Client specifications
- Assisting clients/partners in troubleshooting via remote access
- Rectifying issues and closing the query/issue in a timely manner
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues

Skill and Knowledge Qualifications:

- Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X – optional]
- The ability to be a positive listener, and to really understand a customer problem or question and help them solve it
- Proper phone etiquette and ability to speak and write clearly & accurately.



Some support will be provided over the phone (via our VoIP system)
- Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
- Knowledge of storage based software computer applications and equipment’s
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities

Experience / Qualifications:

- 0 to 2 years of experience in technical support role
- Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable
- Candidates with international voice experience is a plus

Shift Timings:

Night shifts[Preferably US time] or rotational shifts

Send your resume to [email protected] with the subject line indicating the role you are interested in.

📌 Product Support Engineer (India)
🏢 Vembu
📍 India