Job Overview

We are looking for a proactive and client-focused Client Servicing Associate to join our growing marketing agency. This role is pivotal in ensuring client satisfaction, maintaining strong relationships, and coordinating with internal teams to deliver high-impact marketing campaigns. The ideal candidate is a great communicator, well-organized, and understands how to translate client needs into actionable plans.

Key Responsibilities

Client Relationship Management

- Act as the primary point of contact for assigned clients.
- Maintain regular communication and ensure timely updates, feedback, and approvals.
- Build strong, long-term relationships based on trust and performance.

Project Coordination

- Understand client goals and communicate briefs clearly to internal teams.
- Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.
- Track project timelines, deliverables, and client expectations.

Campaign Oversight & Reporting

- Oversee the execution of digital marketing campaigns (organic & paid).
- Ensure alignment between campaign performance and client objectives.
- Prepare and deliver performance reports, insights, and recommendations.

Problem Solving & Support

- Handle client concerns, feedback, and escalations with professionalism and urgency.
- Offer proactive solutions to improve service and campaign outcomes.




- Help clients understand digital marketing services and campaign strategy.

Follow-ups & Documentation

- Maintain proper documentation of discussions, requirements, and approvals.
- Send follow-ups to clients, internal teams, and vendors to ensure accountability.
- Schedule meetings, calls, and reviews as required.

Job Requirements

- Bachelor’s degree in Marketing, Communication, Business, or a related field.
- 1 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to understand marketing strategies, advertising channels, and client needs.
- Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion).
- Ability to work under pressure and meet tight deadlines.

Required Skills

- Client Communication & Relationship Management
- Project Coordination & Work Management
- Understanding of Digital Marketing & Advertising
- Problem-Solving & Conflict Resolution
- Presentation & Reporting Skills
- Follow-Up and Task Tracking
- Professional Email & Proposal Writing
- Cooperative Team Player Mindset
- Attention to Detail & Accountability
- Basic Understanding of Campaign Metrics & Insights

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Success Associate (India)
🏢 Dechcept
📍 India