ob Description

- Job DescriptionHandling Inquiries and Concerns:
- AGREEMENT EXECUTION
- CRM Executives act as the primary point of contact for customers, addressing their questions, concerns, and requests.
- Ensuring Customer Satisfaction:
- They strive to resolve issues promptly and efficiently, ensuring high levels of customer satisfaction.
- Facilitating Loan Applications:
- They may assist customers with the loan application process, collaborating with financial institutions to streamline approvals.
- Maintaining Accurate Records:
- CRM Executives ensure all customer data, including booking information and agreements, is accurate and up-to-date within the CRM system.
- Welcome and Onboarding:
- They often handle initial welcome calls and emails to current clients, providing information about their booking and ensuring a smooth onboarding process.
- Payment Management:
- They manage payment receipts, reminders, and other financial documentation related to the purchase.
- Document Management:
- They prepare and issue various documents, such as possession letters,



buyer's agreements, and credit notes.
- Follow-up and Communication:
- They maintain regular communication with clients, providing updates and follow-up on their purchases.
- Handling Post-Sales Queries:
- They address any post-sales inquiries or issues that arise, ensuring timely and effective resolution.
- Coordination with Internal Teams:
- They work closely with the sales team and other internal departments to ensure a seamless customer experience.

Relationship Building and Retention:

- Building and Maintaining Relationships:
- CRM Executives foster long-term relationships with clients through regular communication, follow-ups, and events.
- Customer Relationship Management:
- They manage client interactions, track their data, and develop strategies to improve engagement.
- Proactive Communication:
- They proactively communicate with clients, providing updates, reminders, and personalized attention.

📌 EXECUTIVE (CRM) (Pune)
🏢 Pride World City
📍 Pune