We’re Hiring: Call Center Manager – Honda Workshop (Adabari, Guwahati)

Key Responsibilities:

* Lead, supervise, and motivate the CRE team to achieve daily and monthly targets.

* Monitor inbound and outbound customer calls, including service reminders, appointment scheduling, follow-ups, and feedback calls.

* Ensure timely follow-up with customers to enhance service retention and customer satisfaction.

* Track and improve the performance and productivity of the CRE team.

* Prepare daily, weekly, and monthly call reports and MIS.

* Coordinate with the Service Department to ensure smooth customer communication.

* Train, mentor, and evaluate CREs on communication skills and process adherence.

* Handle customer escalations professionally and ensure prompt resolution.





* Ensure compliance with dealership SOPs and maintain high customer satisfaction standards.

Eligibility:

* Graduate in any discipline.

* Minimum 3 years of experience in managing a call center or customer relationship team.

* Solid leadership, communication, and people management skills.

* Good knowledge of MS Excel and MIS reporting.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 Call Center Manager (India)
🏢 Bimal Honda
📍 India