Day-to-Day Responsibilities

● On-Site Infrastructure Management: Oversee the daily operations, administration, and troubleshooting of the deployed Fortinet solutions (FortiGate, FortiSwitch, FortiAP) and SD-WAN architecture at the customer site.

● Incident & Ticket Resolution: Actively monitor, pick up, and resolve Helpdesk tickets from customer users/IT teams within the defined Service Level Agreements (SLAs).

● OEM Collaboration: Coordinate directly with Fortinet TAC (Technical Assistance Center) and other OEM support teams to escalate and resolve complex technical issues, ensuring SLA timelines are strictly met.

● On-Site & Remote Support: Be physically present at the customer site to handle hardware replacements, cabling, physical troubleshooting, and local deployments, while also supporting remote branch sites as required.

● Reporting & Documentation: Provide daily/weekly network health, incident, and performance reports to the Reporting Manager and customer's IT stakeholders. Maintain up-to-date network diagrams and configuration backups.

● Team Collaboration: Work closely with the internal network engineering and management teams to align on security policies, upgrades, and scheduled maintenance windows.

Essential

● Experience: Minimum of 4+ years of hands-on experience in Network Security and Firewall/SD-WAN deployment.

● Core Technology Stack:Fortinet (Mandatory): Strong configuration and management experience with FortiGate firewalls.

● Cisco/Meraki Firewall,



Palo Alto Firewalls.

● Positive in English language communication with telephonic skills.

● Good liaising and troubleshooting skills.

Desirable

● Excellent understanding of Static Routing,, OSPF, BGPv4, GRE, MPLS, IPv6, Policy Based Routing PBR, Route Filtering, Path Manipulation, Redistribution, Summarization.

● VPN:-GRE, GRE Over IPSEC, DMVPN IPSEC and SSL-VPN.

● Managing Traffic with Access List : Traffic control, monitoring, network security using Access Control List

● Basic understanding of firewall based authentications.

● Troubleshooting skills for debugging, Packet capture analysis.

● Fortinet LAN Edge: Direct hands-on experience configuring and managing FortiSwitches and FortiAPs (including FortiLink integration, VLAN steering, SSID management, and wireless security profiles).

● Alternative Firewall Knowledge: Exposure to or basic hands-on experience with Cisco/Meraki or Palo Alto Firewalls is a strong plus.

This job description reflects the core activities of the role although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognize this and adopt a flexible approach to work.

Job Types: Regular / Permanent, Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Shift:

- Day shift

Experience:

- total work: 4 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Network Security Engineer (India)
🏢 The Hiring Master
📍 India