Key Responsibilities

Team Leadership & Centre Operations

Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content,

Operations & Finance, AI & IT

Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI

reviews

Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq

Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance

Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar

Cross-BU Delivery

Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event

pipeline, lead generation, campaign execution, MIS reporting, account management

Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact

Serve as the primary escalation point for all Dubai HQ requests to the CSC team

AI & Process Governance

Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to

ensure all 12 agents are running, maintained, and continuously improved

Own all CSC SOPs — create, document,



and enforce standard operating procedures for every function

Drive continuous improvement: identify manual processes that can be automated; champion the 10x

productivity mandate

Requirements

Must-Have

5 –7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management

Proven experience managing a team of 8+ people in a multi-function workplace

Experience working with international clients or remote reporting to senior leadership

Strong command of CRM systems — Zoho CRM preferred; Salesforce acceptable

Excellent written and spoken English — will communicate daily with Dubai HQ leadership

Demonstrated experience with project management and SOP development

Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts

Strongly Preferred

Experience in a media, events, or B2B demand generation company

Exposure to AI automation tools or willingness to learn rapidly

Prior experience setting up or scaling a new team or office from scratch

MBA or equivalent post-graduate qualification

📌 CSC Centre Head / Operations Manager (India)
🏢 GEC MEDIA GROUP
📍 India