B2C E-commerce Executive

About the Role

Aimler Solutions is looking for a motivated and detail-oriented E-Commerce Executive to join our growing team in Ahmedabad. This role is ideal for individuals looking to build a career in e-commerce and digital business operations. As an E-Commerce Executive, you will support various aspects of our online business, including product management, marketplace operations, customer support, order processing, and digital marketing initiatives.

You will work closely with experienced professionals and gain hands-on exposure to the fast-paced world of e-commerce while contributing to the growth of Aimler Solutions and its affiliated clients.

Key Responsibilities

- Create, review, and process customer Purchase Orders (POs) accurately and in a timely manner.
- Verify order details, pricing, quantities, and delivery requirements before processing.
- Enter and maintain sales orders, purchase orders, and customer information in the ERP/CRM system.
- Coordinate with the Sales, Procurement, Production, Logistics, and Finance teams to ensure smooth order execution.
- Monitor order status from receipt to delivery and proactively address any delays or discrepancies.
- Communicate with customers regarding order confirmations, shipment updates, delivery schedules, and order-related queries.
- Maintain accurate records of orders, invoices, shipment details, and customer communications.
- Track open orders and ensure timely follow-up with internal teams to meet customer deadlines.
- Assist in preparing quotations, order acknowledgements, invoices, and other sales support documentation.
- Resolve order processing issues, discrepancies, and customer concerns in coordination with relevant departments.
- Generate daily, weekly, and monthly reports on order status, sales activities, backlog, and fulfilment performance.
- Support inventory planning by coordinating order requirements with procurement and operations teams.
- Ensure compliance with company policies, customer requirements, and documentation standards.




- Provide administrative and operational support to the Sales and Customer Service teams as required.
- Maintain a high level of accuracy and attention to detail while handling customer orders and records.
- Support management with special projects, reporting requirements, and process improvement initiatives.
- Perform additional duties and responsibilities as assigned by management..

Required Skills

- Knowledge of e-commerce platforms
- Understanding of online marketplaces such as Amazon and Flipkart.
- Basic knowledge of digital marketing and SEO.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Excel and data management.
- Valuable communication and customer service skills.
- Attention to detail and problem-solving ability.

Qualifications

- Bachelor's degree in Business, Marketing, Commerce, or a related field.
- 1–3 years of experience in e-commerce, online sales, or digital operations (entry-level positions may accept fresh graduates).
- Familiarity with CRM and ERP systems is an advantage.

KPIs (Performance Metrics)

- Online sales revenue.
- Conversion rate.
- Average order value (AOV).
- Customer satisfaction and retention.
- Product listing accuracy.
- Order fulfilment and delivery performance.

Job Type: Full-time, Permanent

Work Mode: Work from Office

Locations: Ahmedabad, Gujarat

Shift Timing:

- 5 Days Working (Monday to Friday)
- ​ Weekly Off: Saturday and Sunday
- Night Shift – 6:30 pm to 3:00 am

Salary: ₹5,00,000 – ₹7,00,000 per annum (CTC), depending on experience, skills, and interview performance.

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

- 1. Are you an immediate joiner?

2. Are you willing to relocate to Ahmedabad, if required?
3. Are you comfortable working from the office (Work from Office)?
4. Are you comfortable working in a US shift/Night shift?
5. How many years of total experience do you have?
6. What is your current CTC?
7. What is your expected CTC?
8. What is your notice period?
9. Why are you looking for a job change?
10. Are you comfortable working from the office (Work from Office)?

Work Location: In person

📌 E- Commerce ExecutiveC (India)
🏢 Aimler Solutions Private
📍 India