A customer service role in freight forwarding acts as the main link between clients and shipping operations, managing bookings, tracking cargo, and handling documentation.

Core Responsibilities

- Shipment Coordination: Confirming bookings, arranging pick-ups, and monitoring air, ocean, or land freight milestones.
- Documentation Management: Preparing and verifying bills of lading, commercial invoices, packing lists, and customs paperwork.
- Client Communication: Providing proactive tracking updates and answering inbound inquiries via email or phone.
- Problem Solving: Managing transit delays, carrier changes, or customs holds and offering fast solutions.
- Internal Collaboration: Working closely with operations, pricing, and billing departments to ensure smooth delivery.

SKILLS REQUIRED :-

- Persuasive Speaking Skills
- Basic Computer Language
- Empathy
- Adaptability
- Ability to Use Positive Language
- Transparent Communication Skills
- Self-Control
- Taking Responsibility
- Patience

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Service Professional (India)
🏢 MASTER MARI TIME PRIVATE
📍 India