Role description

Job Description - Operations Support Specialist

Job Title
Operations Support Specialist

Function
Digital Platform Operations Support

Experience Required
Overall 3-7 years of experience in regulated GxP environments, Digital platform support, or Digital validation system support

Primary Focus
Operational support, user coordination, issue tracking, documentation support, and stakeholder follow-up, Performs related duties to support business teams

Job SummaryWe are looking for an Operations Support Specialist to support the day-to-day operational management of the Digital Validation platform (Preferably Kneat) in a regulated environment.

This role is intended as a support position to the Kneat Operations Specialist, with focus on execution support, service coordination, user-facing follow-up, and operational documentation rather than overall platform ownership.
Required Skills and Experience Understanding of regulated GxP / GMP environments and controlled system support processes.
Experience in Kneat platform support, validation system support, business system coordination, or comparable operational support roles.
Knowledge of GAMP 5, 21 CFR Part 11, EU Annex 11, and data integrity expectations is preferred.
Key Responsibilities Support day-to-day platform operations for Kneat, including governance activities, user requests, access coordination, and routine follow-up actions.
Support administration oversight activities by coordinating with administrators on access, configuration follow-up, and service continuity matters.




Track support tickets, incidents, requests, deviations, and escalations and ensure timely follow-up in line with agreed SLAs.
Assist with audit and inspection readiness by organizing documentation, supporting evidence collection, and helping coordinate responses.
Coordinate with Quality and IT stakeholders on routine operational issues, periodic reviews, compliance actions, and change-related follow-up.
Support user communication, reporting, and updates related to platform usage, support status, and operational priorities.
Identify recurring issues or trends and escalate them appropriately to the Operations Specialist or relevant support teams.
Help ensure that platform operations remain aligned with business needs, compliance expectations, and defined support processes.
Consistent support for secure and compliant platform operations

Skills

operations management,cfr part 11,operational support,data integrity,issue tracking,systems support,ticketing,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Analyst I - Operations-Validation Engineer (Kneat-Ops) (India)
🏢 UST
📍 India