Location: Mumbai
Industry: Jewellery (Gold & Diamond)
Experience: 3–7 Years

Job Summary

We are looking for a Customer Experience Champion to manage end-to-end client servicing, order coordination, and post-order support. The role requires close coordination with internal teams to ensure timely delivery, accurate order processing, and high customer satisfaction.

Key Responsibilities

- Manage client enquiries, requests, and follow-ups in a timely and professional manner
- Handle end-to-end order processing including quotations, order entry, and tracking
- Coordinate with production, PPC, design, and sales teams for smooth execution
- Ensure timely shipment planning and delivery of orders
- Maintain order status, documentation, and customer records
- Resolve client issues and escalations efficiently
- Prepare and share MIS reports, order updates, and shipment plans
- Support sales team with order coordination and client communication
- Ensure high levels of customer satisfaction and service quality

Key Requirements

- 3–7 years of experience in client servicing / sales coordination / operations




- Experience in jewellery industry preferred
- Strong understanding of order lifecycle and coordination processes
- Positive communication and problem-solving skills
- Ability to manage multiple tasks and work under deadlines

Technical Skills

- Working knowledge of ERP systems (Gati / Emperor / Diaspark preferred)
- Proficiency in Microsoft Excel and MS Office
- Experience in MIS reporting and data tracking

Preferred Candidate Profile

- Candidates from jewellery manufacturing / export / retail companies
- Experience in order management, shipment coordination, and client handling
- Strong attention to detail and coordination skills

Why Join Us

- Opportunity to work with a leading jewellery company
- Dynamic and collaborative work environment
- Growth opportunities within operations and customer experience functions

Interested candidates share your CV to [email protected] or whatsapp to +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 CRM Executive -Jewellery (India)
🏢 SIYARA GLOBAL SERVICES
📍 India