As a Customer Success Lead at BrightChamps, you'll drive customer success and satisfaction for our key

stakeholders—Tutors, Students, and Parents. You'll build solid relationships, understand their needs and

goals, and ensure they achieve maximum value from our edtech platform in a fast-paced startup

environment.

Key Responsibilities

● Customer Relationship Management: Act as the primary point of contact for key Tutors, Students,

and Parents. Build positive relationships by understanding their objectives, challenges, and needs to

deliver tailored solutions and support.

● Onboarding and Implementation: Guide Tutors, Students, and Parents through seamless

onboarding, ensuring successful product/service adoption.

● Proactive Customer Engagement: Anticipate needs, address questions and concerns, and provide

ongoing guidance to maximize value from our platform.

● Upselling, Referrals & Cross-selling: Spot expansion opportunities and promote additional

products,



features, or services aligned with customer goals.

● Customer Feedback and Advocacy: Collect feedback, identify trends, and share insights with

internal teams for product improvements. Turn satisfied customers into advocates and references.

● Renewals and Churn Prevention: Monitor customer health, drive high renewal rates, and

proactively mitigate risks to boost retention.

● Team Leadership: Lead the customer success team by setting clear goals, fostering a collaborative

culture, and promoting continuous learning and accountability.

Application Question(s):

- How many years of experience do you have ?
- What was your last drawn CTC ?
- What is your expected CTC ?
- Are you comfortable working 5pm-1am, 6 days a week ?

Work Location: In person

📌 Customer Success Lead (India)
🏢 BrightChamps
📍 India