Designation: Assistant Manager

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Key Responsibilities

- Team Leadership & Supervision:
- Manage a team of policy servicing associates, providing guidance, training, and performance evaluations.
- Foster a collaborative workplace to achieve departmental goals and maintain high morale.

- Policy Alterations & Transactions:

- Oversee processing of financial policy changes-Fund Transfer of fund value to issuance of new policy/application.
- Ensure adherence to Service Level Agreements (SLAs) and regulatory timelines.

- Vendor Management:

- Supervise vendor, ensuring timely processing of FT Request and balance payment to client account with accuracy and compliance of regulatory guidelines.
- Coordinate with internal departments and external vendors to facilitate timely billing settlements.





- Customer Service Excellence:

- Address escalated customer queries and complaints, providing resolutions in line with company policies.
- Implement feedback mechanisms to continuously improve service delivery.

- Process Improvement & Compliance:

- Regularly review and update Standard Operating Procedures (SOPs) to align with industry best practices and regulatory changes.
- Conduct audits and quality checks to ensure compliance with internal and external standards.

- Reporting & Documentation:

- Prepare and present regular reports on team performance, policy servicing metrics, and customer satisfaction.
- Maintain accurate records of all policy servicing activities for audit and compliance purposes.

📌 TM-AM-Policy Servicing-Thane (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra