1. Positive customer service skills and interpersonal skills are required
2. Good F&B; service knowledge is required
3. Leadership skills required
Job Description:
Steward:
1. A Steward greets guests and presents them with the menu.
2. Informs guests about the special items for the day and menu changes if any.
3. Suggest food and beverages to the guest and also try to upsell.
4. Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
5. Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
6. Communicate to the guest and provide assistance with their queries.
7. Co – ordinate with the bus person,
kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
8. Serves food and beverage to the guest as per the course of order.
9. Observes guests and ensure their satisfaction with the food and service.
10. Promptly respond to guest with any additional request.