Process Audit / Quality Assurance Executive (Domestic BPO Operations)

Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years

Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities

- Conduct call audits and process audits for operations teams
- Monitor adherence to SOPs, compliance standards, and quality guidelines
- Identify process gaps and recommend corrective actions
- Prepare QA reports, audit reports, and documentation
- Coordinate with operations teams to improve process efficiency and quality
- Maintain audit records and track performance metrics




- Ensure consistent quality standards across operations

Requirements

- 5–7 years of experience in BPO Quality, Process Audit, or QA Operations
- Experience in call auditing, quality monitoring, and compliance checks
- Strong analytical and problem-solving skills
- Valuable communication and team coordination skills
- Proficiency in Excel and reporting tools
- Hindi speaking is mandatory

Preferred

- Experience in Domestic BPO process is mandatory
- Experience in telecalling, healthcare, pharma, or customer support QA
- Immediate joiners preferred

Salary: Competitive Salary + Performance Benefits

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

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