Key Responsibilities:

- Manage end-to-end operations for domestic and international holiday bookings, ensuring smooth execution of all travel services.
- Coordinate with hotels, airlines, transport providers, DMCs, and other travel partners to confirm reservations and secure the best available services.
- Oversee booking confirmations, vouchers, ticketing, visa documentation, travel insurance, and itinerary preparation.
- Ensure timely delivery of travel documents and accurate communication with clients before departure.
- Monitor daily operational activities and ensure all bookings are executed as per company standards and client expectations.
- Coordinate closely with the Sales team to ensure seamless handover and execution of confirmed bookings.
- Resolve operational issues, customer concerns, and last-minute changes efficiently while maintaining high service standards.
- Negotiate competitive rates with suppliers and maintain strong relationships with travel vendors and partners.
- Maintain accurate booking records, supplier details, operational reports, and CRM/system updates.
- Supervise and guide the operations team to ensure productivity, accuracy, and adherence to company processes.
- Ensure compliance with company policies, travel regulations, visa requirements, and supplier guidelines.
- Monitor supplier performance, service quality,



and customer feedback to continuously improve operational efficiency.
- Identify opportunities to streamline processes, reduce operational costs, and enhance customer satisfaction.
- Prepare operational reports, MIS, and performance updates for management.
- Stay updated on travel industry trends, airline policies, visa regulations, destination updates, and supplier offerings.

Key Performance Indicators (KPIs)

- Timely execution of all confirmed bookings.
- Accuracy of booking documentation and travel arrangements.
- Customer satisfaction and positive feedback.
- Minimal operational errors and escalations.
- Strong supplier relationships and cost-effective procurement.
- Efficient coordination between Sales and Operations teams.

Skills

- Excellent communication, negotiation, presentation, and Management skills

Work Schedule & Company Policy

- Shift Timings: 10:00 AM – 7:00 PM | 10:30 AM – 7:30 PM | 11:00 AM – 8:00 PM
- Weekly Off: 4 days per month
- Paid Leave: 12 paid leaves annually (1 leave per month)
- Probation Period: 2 months
- Notice Period: 45 days
- A company SIM card will be provided for official business calls only.

Job Type: Full time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Executive (India)
🏢 VIZ HOLIDAYS
📍 India