Job Description:

- Infosys is a global leader in technology services and consulting
- We enable enterprises to deliver resilient compliant and contractually governed managed services across complex multi tower and multi vendor environments
- We are looking for experienced CFS Contract Managers with strong expertise in contract governance commercial management SLA KPI obligations compliance tracking risk management change control financial alignment and stakeholder coordination to support large infrastructure managed services engagements

Key Responsibilities:

- A day in the life of an Infoscion
- As part of the Infosys consulting team your primary role would be to lead the engagement effort of providing high quality and value adding consulting solutions to customers at different stages from problem definition to diagnosis to solution design development and deployment
- You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues
- You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms
- You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance
- You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization
- If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:





- In this role you will manage contract governance and commercial controls for Cross Functional Services across infrastructure managed services engagements
- Ensure alignment of delivery obligations with contractual commitments service levels KPIs penalties deliverables governance forums reporting obligations and client expectations
- Act as the central point of coordination for contractual interpretation obligation tracking commercial risk assessment contract change control and compliance reporting
- Work closely with service delivery managers finance PMO legal procurement transition tower leads client governance teams and partner vendor teams to ensure commercial and contractual discipline
- Drive proactive identification of contractual risks open obligations SLA KPI exposure change impacts commercial deviations and governance actions across the service lifecycle

Additional Responsibilities:

- Experience in contract governance for infrastructure managed services Cross Functional Services SIAM service management or multi vendor operating models
- Ability to interpret contract schedules statements of work service descriptions RACIs governance frameworks performance obligations commercial clauses and change control procedures
- Hands on experience in tracking contractual deliverables obligations service levels KPIs penalties credits assumptions dependencies exclusions risks and open actions




- Robust knowledge of contract change management including change request assessment impact analysis pricing coordination approval tracking documentation and implementation governance
- Experience in commercial management including billing validation invoice support effort cost tracking forecast alignment consumption reporting chargeability tracking and financial governance
- Ability to coordinate with legal finance procurement delivery PMO transition service management tower teams and client stakeholders for contract related decisions and escalations
- Experience in preparing compliance dashboards contract obligation trackers governance reports commercial risk logs SLA KPI exposure reports and leadership updates
- Strong understanding of ITIL based delivery operations incident change problem service request processes service reporting operational governance and continuous service improvement
- Ability to manage contractual escalations dispute coordination audit support evidence management and closure of non compliance observations
- Excellent communication negotiation analytical documentation stakeholder management and executive reporting skills

Preferred Skills:

Technology->Database->Database- ALL,Technology->Big Data->CouchDB,Foundational->Account Management->Contractual Compliance process,Technology->Infrastructure-Storage-Administration->Overview on Storage products,Technology->Open System->Linux,Technology->Virtualization->Database Virtualization,Technology->Infrastructure-Server Administration->Unix Server administration (HP-UX,IBM-AIX, Sun Solaris, Redhat Linux),Technology->Database->Teradata,Technology->Middleware Administration->Middleware Administration-Others,Technology->Networking->Routing & Switching,Technology->Server-Virtualization->RedHat Enterprise Virtualization->virtualization

📌 Infrastructure Architect (India)
🏢 Infosys
📍 India