- Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Advising customers on cost-effectiveness.
- Overseeing the activities of the sales team through CRM software.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining positive relationships with customers.
- Taking feedback from customers to ensure they are satisfied with the service.
- Customer retention and mapping
- preparation of Proforma Invoices
Job Type: Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Required)
- sales coordination: 1 year (Required)