What are we looking for?

Monitor & Outreach to ensure 100% completion of PS and Payout transactions end to end on time and also contribute towards its reduction of Further Requirements per transaction

Ensure targets for T day Company Initiated Pay outs are met and monitor other customer initiated payout for timely release to ensure zero payment of penal interest

Out to reduce hot alerts EWI and resolution closure within T+3 day to prevent a complaint

Outreach for positive NPS response

What does the job entail?

Proactive engagement initiatives include customer outreach & smart ways of ensuring end to end closure of pending service requests and pay out transactions within strict TAT for requests from HNI/NRI and Senior Citizens. Find out areas of gap with respect to service improvement in the process and support quality assurance sustenance, cross functional liasoning for faster resolution process





Ensure nil escalation of NRI /HNI customers to senior management by ensuring end to end closures

Reduce NRI/HNI/Senior Citizen complaint count and Improve NPS Scores

Track outliers for T Day Payment for Maturity ,DT and Survival Benefit payout. Ensure there is no payout of penal interest for any HNI/NRI and Senior Citizen interactions across touchpoints by building robust control

Work Experience

1 + years

Essential Qualification

Graduate

Preferred Skills

Adherence to turn around time and quality for all NRI HNI & Senior Citizen customers who call/write to us or touch bases with any service touch points for resolution of QRC.

Meeting productivity & quality targets

📌 Sr. Associate- Annuity, Loan & Segments - Annuity, Loan and Segments (India)
🏢 HDFC Life
📍 India