About the Role

We are looking for a Sales Support & After-Sales Coordinator based out of Gurugram to be the backbone of our sales operations, managing order processing, customer/dealer coordination, and after-sales service. This role works closely with the sales team, operations/production, and customers to ensure smooth order execution and high customer satisfaction post-sale.

Key Responsibilities

Sales Coordination

- Process and track customer/dealer orders from booking to dispatch.

- Coordinate with internal teams (production/operations/logistics) for order status and delivery timelines.

- Maintain and update sales MIS, order trackers, and customer/dealer records (CRM/Excel).

- Prepare quotations, proforma invoices, and sales documentation as required by the sales team.

- Follow up on pending payments and coordinate collections with customers/dealers.

- Support the sales team with data, reports, and dashboards for review meetings.

- Liaise between sales, logistics/dispatch, and accounts for smooth order-to-delivery flow.

After-Sales Service

- Act as the first point of contact for customer complaints and service requests.

- Log and track complaints (delays, product/service issues) till closure.





- Coordinate with technical/service teams to schedule resolutions and follow-ups.

- Ensure timely resolution of warranty/service claims as per company policy.

- Maintain service records, TAT (turnaround time) reports, and customer satisfaction feedback.

- Escalate recurring or critical issues to the Sales/Operations Manager.

Required Qualifications & Experience

- Graduate in any discipline (Commerce/Business preferred).

- Minimum 1 year of experience in sales coordination, back-office sales support, or customer service.

- Proficiency in MS Excel, MS Office, and CRM/ERP tools.

- Strong follow-up, documentation, and multitasking skills.

Key Skills

- Order processing & sales documentation

- Customer service and complaint handling

- Coordination across sales, operations, logistics, and accounts

- Good communication skills.

- Detail-oriented with strong follow-up discipline

- Ability to work under pressure and manage multiple priorities

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Sales Coordinator (Delhi)
🏢 Ozone Group
📍 Delhi