Job Information

Industry

IT Services

Date Opened

09/30/2025

Job Type

Full time

Work Experience

4-5 years

City

Chandigarh

State/Province

Chandigarh

Country

India

Zip/Postal Code

160002

Job Description

Account Manager

Role Overview

We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.

Key Responsibilities

Client Relationship & Retention

- Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
- Ensure client satisfaction, leading to smooth renewals and reduced churn.
- Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

Upsell & Expansion

- Identify opportunities to upsell new AI modules, features, and complementary solutions.
- Collaborate with pre-sales and product teams to design proposals tailored to client needs.
- Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback

- Collect structured client feedback and share it with R&D; and Pre-Sales to influence product roadmap.
- Track client use cases and adoption patterns to identify gaps and improvement opportunities.
- Act as the client’s advocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration

- Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.




- Provide market insights and competitor intelligence gathered from client conversations.
- Support pre-sales in preparing case studies, references, and success stories.

Value-Added Tasks

- Build client success playbooks for repeatable engagement and retention strategies.
- Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
- Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
- Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

Requirements

- 4–6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
- Strong communication, negotiation, and relationship-building skills.
- Proven track record of driving renewals and upsell revenue.
- Ability to understand technical solutions and translate them into business value.
- Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
- CRM proficiency (Salesforce, Zoho, HubSpot, or similar).

Benefits

- Medical Insurance: Comprehensive coverage for your well-being.

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Paid Time Off: Time to relax and recharge.

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Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.

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Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.

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Supportive Workplace: Work alongside experienced professionals in a culture that values innovation and continuous learning.

📌 Account Manager (India)
🏢 CrossML
📍 India