- To conduct daily rounds in Customer Care.
- To perform billing related activities Eg: Cash/ Credit / Corporate Billing / Discount instructions.
- To ensure accurate & timely registration is done for all OPD patients.
- To maintain daily reports and sending the relevant and essential reports to the concerned stakeholders.
- To handle problems related to waiting times and delays.
- To meet with patients and taking feedback about the hospital services.
- To be responsible for resolving the issues of the patients & relatives promptly.
- To address the patient complaints within 48 hours.
- To ensure Complaint register is mentioned up to date.
- To collect feedback forms from OPD & IPD & analyze.
- To reply to the patients through patient feedback forms.
- To prepare daily MIS & Monthly MIs of patient feedback along with Quality Indicator & submit to the management.
- To ensure timely reporting the patient issues to Medical Director and take follow up with the respective HOD for improvements.
- Taking follow up of discharge process of the patients to minimize discharge delay in coordination with Departmental Secretaries.

📌 Associate / Sr. Associate/ Executive - Customer Care Executive (India)
🏢 Sahyadri Hospitals
📍 India