JJob Description

Position: Account Manager - UK Voice Process
Location: On-site (Chennai T. Nagar)
Shift: 1 PM to 10 PM IST / 2 PM to 11 PM IST

Are you a highly motivated professional ready to take the next step in your career? Do you love helping customers, thrive in a dynamic environment, and have a passion for PropTech? If so, we’d love to hear from you!

As an Account Manager, you'll play a key role in our customer support team, acting as the primary point of contact for our customers. You'll be responsible for managing relationships, ensuring smooth communication, and providing top-notch support.

International Voice Process

We’re looking for candidates with experience in international customer support and voice processes.

You’ll be:

- Assisting customers via phone, ensuring their concerns are addressed professionally.
- Raising support tickets and monitoring work orders to completion.
- Collaborating with teams across the company to provide excellent customer service.
- Handling escalation and retention calls effectively.
- Learning and growing within the world of PropTech, with ample opportunities for career advancement.

What We’re Looking For:

- Minimum 4 years of experience in customer support or account management.
- Experience in international voice processes and SaaS-based customer support (preferably UK).
- Strong written and verbal communication skills (English).




- People-handling skills with the ability to gel well within the team and potential to lead in the future.
- Operations knowledge.
- Ability to handle escalations and retention calls with professionalism.
- Knowledge of the PropTech and SaaS industry.
- Experience as a Project Manager would be an added advantage.
- Familiarity with Scrum and Agile methodologies would be an added advantage.
- Intelligent, proactive, and tech-savvy, with eagerness to learn new tools and processes.
- A team player with a positive attitude and a passion for customer service.
- Comfortable in a fast-paced setting and meeting performance goals.

Why Join Us?

- Extensive Training & Growth – We invest in your success!
- Stable & Expanding Company – Growing consistently for the past five years.
- Exciting Industry – Work with cutting-edge AI-driven PropTech solutions.
- Collaborative Team Culture – Be part of a vibrant, supportive work environment.
- Perks – Free lunch and dinner at the office!

About GNB

We develop in-house software solutions for UK real estate agencies, helping them manage and grow their businesses. Our products include:

- Mobile-optimized websites & apps
- 360 property viewings
- Automated social media & back-office software

Learn more about us atgnbproperty.com & gnbcareers.com.

Ready to make an impact? Join our growing team today!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Customer Support Specialist - UK Voice (India)
🏢 GNB Property
📍 India