Job Description: International Voice Process Associate

Position: International Voice Process Associate

Department: Customer Support / BPO Operations

Work Mode: On-site

Shift: Night Shift (US process)

Location: Salem, Tamil Nadu

About the Role:

We are looking for energetic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound/outbound calls, providing excellent customer support, resolving queries, and ensuring high levels of customer satisfaction for global clients.

Key Responsibilities:

- Handle inbound and outbound calls from international customers with professionalism and courtesy.
- Resolve customer queries, issues, and complaints in a timely and effective manner.
- Provide accurate information regarding products/services.
- Document call details, customer interactions, and resolutions in the CRM system.
- Escalate complex issues to the concerned department when required.
- Follow communication scripts, company policies, and compliance guidelines.
- Contribute to team performance goals and maintain a positive work workplace.

Required Skills & Qualifications:

- Education: Any graduate with Good English Communication.
- Experience: 0–2 years in international voice process / BPO / customer service.




- Excellent communication skills in English (verbal & written).
- Strong listening, problem-solving, and customer-handling skills.
- Ability to work in night shifts.
- Comfortable with high-volume calling and customer interaction.
- Basic computer knowledge and ability to navigate multiple systems.

Preferred Qualifications:

- Previous experience in US/UK/Australian process.
- Familiarity with CRM tools and call handling systems.
- Neutral accent or good accent clarity.

Key Competencies:

- Customer-centric approach
- Patience and empathy
- Multi-tasking ability
- Time management
- Team player
- Adaptability to fast-paced environments

How to Apply:

Interested candidates can share their resume at [email protected] or contact +91-XXXXXXXXXX for scheduling interviews.

NOTE:

- No Transportation will be Provided.
- This role requires mandatory night-shift availability. Candidates must meet company and regulatory requirements for night-shift deployment.
- Job Type: Full-time

Benefits:

Paid sick time

Paid time off

Pay: ₹13,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 International Voice Process Associate (India)
🏢 Blackstone Evolve
📍 India