Job description:

L3 Technician Responsibilities:

- Deep-dive troubleshooting of MPLS (LDP, RSVP-TE), VPLS, OSPF, ISIS, BGP, and IPTV multicast/unicast issues.
- Handle escalated incidents and high-impact outages including backbone failures, BGP flaps, IPTV unicast/multicast delivery issues.
- Handle escalated incidents for MPLS/VPLS (L2/L3 VPN) related issues.
- Configure and troubleshoot PE/CE routers, BRAS/BNG, and core aggregation switches.
- Perform traffic engineering, route leak analysis, and protocol optimization.
- Manage provisioning and testing of new leased lines and IPTV channels.
- Liaise with upstream providers and NLD/transit vendors.
- Perform firmware upgrades, network migrations, and backbone changes.
- Create and review low-level design (LLD) documents and MOPs.
- Mentor L2 engineers and conduct knowledge transfer sessions.
- Maintain SLA and KPI, KRA

Technical Skills & Experience

- MPLS (LDP, RSVP, TE):Strong understanding
- VPLS/L2VPN:Strong hands-on
- OSPF, BGP:Advanced troubleshooting
- IPTV (Multicast, IGMP, QoS):Deep debugging
- GPON/OLT/ONT:Advanced config (optional)
- BRAS/BNG:Config and auth debugging
- Packet capture tools (Wireshark, tcpdump):Required
- Routers/Switches :Full config/debug
- NMS/EMS tools:Same
- Ticketing systems:Same




- Linux/CLI scripting:Bash/Python preferred

Qualifications

L3:

- 5+ years in NOC/Core Networking (ISP environment)
- CCNP / JNCIP / HCIP or equivalent
- Hands-on experience in MPLS/VPLS/IPTV
- Good documentation and RCA writing skills

Soft Skills

- Strong communication (written and verbal)
- Analytical thinking and problem-solving
- Ability to work under pressure in 24x7 shifts
- Team player with mentoring ability (L3)
- Ownership mindset and customer focus

Shift Schedule

- 24x7 rotational shifts (including night/weekend shifts)
- On-call duty during critical events (for L3)

Reporting and Escalation

- L2 reports to NOC Supervisor / L3 team
- L3 reports to NOC Manager / Network Design team
- Responsible for RCA documentation and change approvals

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Network monitoring: 3 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 NOC Engineer (India)
🏢 SKYLINK FIBERNET
📍 India