We are seeking a skilled CRM Specialist with 1-2 years of experience to join our dynamic team. This is a full-time on-site role for a Customer Relationship Management Executive at Ruhe in Current Delhi. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction.
1.Attention to detail and a proactive approach to problem-solving. Experience with campaign management and customer segmentation.
2.Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.
3.Maintain a deep understanding of the company’s products and services to provide accurate information and solutions.
4.Ability to listen to customers and resolve issues efficiently while maintaining a calm and professional demeanor.
5.Strong time management and multitasking abilities to manage multiple inquiries at once.
6.Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.
Qualifications
Analytical Skills and Customer Retention expertise
Strong Communication Skills
Customer Experience Enhancement capabilities
Excellent interpersonal skills
Ability to multitask and prioritize effectively
Previous experience in customer relationship management is a plus
Bachelor's degree in Business Administration or related field
Why Join Ruhe?
At Ruhe, we believe in innovation, growth, and empowering our team to deliver exceptional results. If you’re passionate about e-commerce and looking to make a significant impact, we’d love to hear from you!
Job Type: Full-time
Schedule:
Fixed shift
Morning shift
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 CRM Executive (India)
🏢 Ruhe
📍 India
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