- Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
- Responsible for responding to customers in an efficient and professional manner.
- Meets expectations regarding productivity as defined by the process or manager.
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines.
- May be required to perform other tasks as requested, assigned, or directed.
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
- Flexibility to work extended hours with minimal notice during high volumes.
- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

Job Type: Full-time

Pay: ₹10,746.85 - ₹23,653.64 per month

Perks:

- Health insurance
- Provident Fund

Language:

- English (Required)

Work Location: In person

📌 Customer Service Representative (India)
🏢 BETSOL
📍 India