General Manager – Rooms & Resort Operations

Job Summary

The General Manager – Rooms & Resort is responsible for the overall leadership, operational excellence, and financial performance of the resort, with a strong focus on rooms division and guest experience. This role ensures the highest standards of service, safety, and profitability while aligning operations with the resort’s brand values and strategic goals.

Key ResponsibilitiesLeadership & Management

- Lead, mentor, and motivate department heads and teams across Rooms, Housekeeping, Front Office, Engineering, Security, and Guest Services
- Foster a culture of exceptional guest service, accountability, and continuous improvement
- Conduct regular performance reviews and ensure ongoing training and development

Rooms & Resort Operations

- Oversee all rooms-related operations including Front Office, Housekeeping, Reservations, and Guest Relations
- Ensure optimal room inventory management, occupancy, and rate strategies in coordination with Revenue Management
- Maintain high standards of cleanliness, maintenance, and presentation across the resort

Guest Experience

- Ensure consistent delivery of outstanding guest experiences and service recovery
- Handle VIP guests, special requests, and escalated guest concerns professionally and efficiently
- Monitor guest feedback, reviews, and satisfaction scores; implement improvement plans

Financial & Business Performance

- Develop and manage annual budgets, forecasts, and operational plans
- Control operating costs while maximizing revenue and profitability
- Analyze financial reports, KPIs, and operational metrics to drive performance

Sales,



Marketing & Revenue Support

- Collaborate with Sales & Marketing to support promotions, packages, and group business
- Ensure rooms division alignment with revenue strategies and demand forecasts
- Support brand positioning and market competitiveness

Compliance & Risk Management

- Ensure compliance with brand standards, legal regulations, health & safety, and labor laws
- Oversee emergency procedures, security protocols, and risk mitigation strategies
- Conduct regular audits and inspections

Owner & Stakeholder Relations

- Act as the primary liaison with owners, corporate offices, and brand representatives
- Prepare and present operational and financial reports
- Support long-term asset value and capital planning initiatives

Qualifications & Experience

- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
- Minimum 8–12 years of progressive hospitality experience, including senior leadership roles in resorts or large hotels
- Strong background in Rooms Division management
- Proven financial, operational, and people leadership skills

Skills & Competencies

- Exceptional leadership and communication skills
- Strong financial acumen and analytical ability
- Guest-focused mindset with problem-solving expertise
- Ability to work in a fast-paced, 24/7 resort environment
- Proficiency in hotel management systems and reporting tools

Work Environment

- Full time, on-site role
- Requires flexibility to work weekends, holidays, and extended hours as needed
- CONTACT :+91-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 GENERAL MANAGER (MALES ONLY) (India)
🏢 KM Group
📍 India