Executive- Customer Success (India)

Executive- Customer Success (India)

05 Aug
|
Nasscom
|
India

05 Aug

Nasscom

India

Location, Department Unit and Reporting

Location: Noida

Department: IT-ITeS Sector Skills Council Nasscom

Reporting To: Deputy Director

Basic Functions/ Job Responsibility

Develop strategic alliances and own relationships with various stakeholders in the states allocated:
Government – State and/or Central
Educational Institutes – Universities/Colleges/Polytechnics/ITI
Industry - IT and Non IT
Ensure achievement of targets in geographies assigned:
Outreach of FSP courses and certification and other SSC offering in Academia, including OEM course and other industry courses with credit equivalence.
ePBL – Experiential Project Based Learning and Industry Internship in academia
Job Aggregation
And other revenue avenues.
Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.
Develop robust monitoring and evaluation frameworks to track program effectiveness.




Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.
Foster effective communication within the team and with external partners.
Act as a key point of contact for client inquiries and feedback.

Knowledge, Skills, Qualifications, Experience

- Graduate from a premier institute/ Btech in computer science preferred
- 5 years of experience in managing complex projects, preferably multi locational projects.
- Proven track record of successful program implementation and achieving desired outcomes.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work independently and as part of a team in a fast-paced setting.
- Fluency in English is essential, additional regional language proficiency a plus.
- Prior experience of working in a SSC preferred

📌 Executive- Customer Success (India)
🏢 Nasscom
📍 India

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