.Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required

· Greet customers warmly and ascertain problem or reason for calling.

· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

· Maintain the tracker for enquiry follow up.

· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
.Provide Information about new schemes and promotions to existing customers and well-wishers.

· Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.

· Maintain high customer satisfaction pre & post sales.

· Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.

· Confirm and ensure the complaints with invoice

Job Type: Full-time

Pay: ₹13,500.00 - ₹16,000.00 per month

Perks:

- Paid sick time
- Provident Fund

Education:

- Diploma (Preferred)

Experience:

- Technical support: 1 year (Preferred)

Work Location: In person

📌 Customer Care Executive (India)
🏢 Grand Tejas
📍 India