Front Office Receptionist / Senior Front Office Executive

Position: Front Office Receptionist
Experience: Experienced and Freshers
Location: Hotel Annamalai Grand

Job Summary

Hotel Annamalai Grand is seeking an experienced and professional Front Office Receptionist with a minimum of 10 years of experience in hotel operations. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, handling reservations, and ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities

- Welcome guests with warmth, professionalism, and excellent customer service.
- Manage check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, and modifications.
- Respond promptly to guest inquiries, requests, and complaints.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and billing information.
- Process payments and prepare daily reports.
- Manage telephone calls, emails, and online booking inquiries.
- Assist in VIP guest handling and special requests.
- Ensure adherence to hotel policies, standards, and operational procedures.




- Train and guide junior front office staff when required.
- Maintain a professional appearance and positive attitude at all times.

Required Qualifications

- Bachelor's Degree or Diploma in Hotel Management, Hospitality, Tourism, or related field preferred.
- Robust communication skills in English and regional languages.
- Proficiency in hotel management software and MS Office applications.
- Excellent interpersonal, problem-solving, and organizational skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong leadership and guest relation management abilities.

Preferred Skills

- Knowledge of hotel reservation systems (PMS).
- Experience handling guest complaints and conflict resolution.
- Strong sales and upselling abilities.
- Team management and training experience.
- Professional grooming and presentation standards.

Salary

Competitive salary based on experience and qualifications.

Join Hotel Annamalai Grand and be a part of delivering exceptional hospitality experiences.

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Front Office Associate (India)
🏢 Hotel Annamalai Grand
📍 India