- Assist in managing departmental operations and ensuring efficient workflow.
- Lead and supervise a team of employees to meet departmental goals and objectives.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Coordinate with senior management to support overall business growth and expansion.
- Monitor performance of the team and provide feedback and training where necessary.
- Ensure adherence to company policies and standards.
Requirements
- Bachelor’s degree in business management, marketing, or related field.
- Proven experience of 9–11 years in a managerial or supervisory role with a track record of leadership success.
- Strong knowledge of customer relationship management (CRM) systems and techniques.
- Excellent strategic planning and analytical skills to drive growth-oriented initiatives.
- Ability to understand and communicate the company’s products and services effectively.
- Exceptional communication and interpersonal skills with a focus on team collaboration and coaching.
Nice to Have (Skills)
- Advanced Microsoft Office skills, particularly Excel and PowerPoint.
- Training or certification in project management or leadership development is a plus.
- Experience with digital marketing tools and analytics platforms.
- Familiarity with data-driven decision making and KPI tracking.
- Comfort with working in a agile, fast-paced business environment.