- As a Functional Support Consultant in the To-Increase partner enablement and support team, you will:
- Serve as primary contact for our customers for (remote) service and support requests on To-Increase solutions for Dynamics AX and D365F&O.;
- Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.
- Secure pro-active and thorough communication, both verbal and in writing, in response to support requests.
- Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.
- Learn new advanced solutions on Dynamics AX and D365 F&O; and work with the latest Microsoft technology.
- Able to replicate the problem scenario in standard environments, perform triage for non-replicable support cases and be able to provide workarounds where possible.
- Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time.
- Contribute and maintain the To-Increase knowledge base repository.
- Follow and develop standard operating procedures.
Requirements and skills
-
Bachelor's degree (CA/ICWA/MBA/Equivalent).
- At least 3 years, but preferable 5 years of experience with Microsoft Dynamics AX in both D365 F&0 and AX2012.
- Functional knowledge of standard Dynamics AX systems functions (T&L; and Project accounting), postings, roles and permissions, work flows, batch jobs.
- Proven certifications on AX2012, D365F&O;
- The ability to quickly learn recent functionality, new products, new developments
- Strong analytical skills, to narrow down requests or issues reported by customers.
- Excellent communication skills in English, both verbal’s as in writing;
- Strong team player and high customer & commercial orientation with a pro-active attitude
- Ability to work with international partners / customers. Exposure to cross-cultural working will be an added advantage
- Energized by working collaboratively to evolve and optimize our customer experience program
- Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
- Proven ability to develop relationships quickly
- Ability to manage several partners and customers at one time
📌 Dynamics AX/F&O Functional (India)
🏢 Digikentro
📍 India
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