Premium college with a very positive academic record
Optional:
MBA
2
Age
Minimum:
Maximum:
33 YRS
3
Experience
Minimum:
3
Maximum:
8
Industry Specifications:
OEM Automotive
Preferred Exposure:
ASM - Service
4
Reporting
Report to (Designation)
No. of Reportees
Direct Reporting
RM - Service
Individual Contributor
Indirect Reporting (if any)
NA
NA
5
Job Responsibilities
- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.