Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 2+ years in hotel reservations, operations, or customer service.
- Skills: Robust communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Hotel Operation Executive (India)
🏢 EaseMyTrip
📍 India
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