Customer Service Executive – Telesales (Lead Generation) | IDFC Process

Location: Chennai

We Are Hiring!

Join the IDFC Personal Loan Sales (Lead Generation) process and build your career in the BFSI industry.

Job Title

Customer Service Executive – Telesales (Lead Generation)

Job Description

The primary responsibility of a Customer Service Executive is to handle customer interactions professionally and resolve customer queries in a timely manner. The role involves making outbound calls, generating leads for personal loans, assisting customers with product information, maintaining accurate records, and ensuring a positive customer experience while achieving daily performance targets.

Process

- Personal Loan Sales – Lead Generation
- Outbound Customer Calling
- Customer Support & Lead Generation

Qualification

- Any Degree (UG/PG)
- Minimum qualification: Any Degree or Higher
- Freshers & Experienced candidates can apply

Languages Required

- English + Tamil
- English + Malayalam
- English + Telugu
- English + Kannada

Eligibility

- Tamil: V4 candidates preferred




- Malayalam, Telugu & Kannada: V3 candidates are also eligible
- Freshers & Experienced candidates are welcome

Shift Timing

- 9:30 AM – 6:30 PM

Weekly Off

- Sunday (Fixed)

Salary

₹13,500 – ₹16,500 Take Home + Attractive Incentives

Required Skills

- Superior written and verbal communication skills.
- Good customer service and interpersonal skills.
- Ability to handle customer queries professionally.
- Fast and efficient problem-solving skills.
- Patience while dealing with customers.
- Ability to respect and assist every customer.
- Basic computer knowledge.
- Leadership and teamwork skills.
- Willingness to learn and achieve sales targets.

Why Join Us?

- Fixed Sunday Off
- Attractive Incentives
- Freshers Welcome
- Career Growth Opportunities
- Secure Work Environment
- Immediate Joining

Pay: ₹13,474.66 - ₹15,560.66 per month

Benefits:

- Provident Fund

Work Location: In person

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