We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage client relationships, respond to enquiries, coordinate with internal teams, and ensure excellent customer service throughout the customer journey.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer enquiries via phone, WhatsApp, email, and other communication channels.
- Follow up with prospective and existing customers.
- Maintain accurate customer records in CRM or Excel.
- Coordinate with banks, financial institutions, and internal teams for application processing.
- Update customers on the status of their applications and documentation.
- Resolve customer complaints and provide timely solutions.
- Achieve daily, weekly, and monthly follow-up targets.
- Prepare reports on customer interactions and follow-up activities.
Pay: ₹17,500.00 - ₹24,000.00 per month
Advantages:
- Health insurance
- Life insurance
- Provident Fund