Position: Customer Service Executive
Reporting To: Store Manager / Customer Experience Manager

Job Summary

The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.

Key Responsibilities

- Greet customers and assist them with product inquiries and store navigation

- Provide accurate information about electronics products, features, pricing, and offers

- Handle customer complaints, service requests, and escalations professionally

- Coordinate with sales, service, and billing teams to resolve customer issues

- Assist with product demonstrations when required

- Handle warranty, exchange, and service-related queries as per company policy





- Maintain customer records and feedback logs

- Ensure high levels of customer satisfaction and service quality

- Follow store SOPs and customer service standards

Qualifications & Skills

- Minimum education: Graduate (preferred)

- Prior experience in customer service or retail (electronics retail preferred)

- Strong communication skills in English and local language

- Customer-centric approach with problem-solving ability

- Basic computer knowledge and CRM/POS familiarity

- Ability to work adaptable shifts, weekends, and holidays

📌 Customer Service Executive – Store (Retail Electronics) (India)
🏢 KOHINOOR ELECTRONICS
📍 India