Location : madurai
Working : 6 working days
Rotational Shift Basis
Responsibilities:
- Respond to customer inquiries through phone, email, chat, or in person.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly.
- Process orders, returns, refunds, and account updates.
- Maintain records of customer interactions in company systems.
- Escalate complex issues to the appropriate department when needed.
- Follow up with customers to ensure issue resolution and satisfaction.
- Build positive relationships through qualified communication.
- Meet customer service targets and quality standards.
- Collaborate with internal teams to improve customer experience and service delivery.
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 CSE (Customer Support Executive) (India)
🏢 KoinBX
📍 India
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