Job Information

Date Opened

07/30/2025

Job Type

Permanent

RSD NO

11556

Industry

IT Services

Min Experience

1

Max Experience

2

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Job Description

Job Title: Email Support Executive / Email Process Associate

Experience Required: 6 months to 2 years

Job Type: Full-time

Location: Onsite – Hyderabad

Shift: Rotational (Day & Night Shifts)

Industry: BPO / Customer Support / E-commerce / Tech Support

Key Responsibilities:

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Respond to inbound customer emails regarding queries, complaints, and service requests.

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Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction.

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Log all customer interactions accurately in internal systems (CRM or ticketing tools).

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Coordinate with internal teams to resolve customer issues efficiently.

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Maintain professionalism, empathy, and clarity in all written communication.

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Adhere to internal policies, quality standards, and SLAs.

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Follow up on pending issues within agreed timelines.

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Meet individual performance metrics such as email TAT, quality, and satisfaction scores.

Required Skills & Qualifications:

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6 months to 2 years of experience in email support or customer service roles.

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Excellent written English communication skills.

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Strong typing speed with attention to detail.

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Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).

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Basic knowledge of MS Office (Word & Excel).

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Problem-solving mindset with solid analytical skills.

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Ability to handle multiple tasks and prioritize efficiently.

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Customer-centric attitude and a commitment to delivering quality support.

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.

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