Location : Pune

Work Mode : WFO

Experience : 7+ Years

About Wai

Wai Technologiesis a cutting-edge firm that pioneers' innovativesolutionsin the tech industry. Renowned for its forward-thinking approach, the company seamlessly blends state-of-the-art technologies with visionary strategies to empower businesses worldwide. With a commitment to excellence and a focus on transformative digital experiences, Wai Technologies stands as a beacon of technological advancement, driving growth and fostering innovation in an ever-evolving digital landscape.

As aMicrosoft Solutions Partner, we excel in Cloud services, App Modernization,Data/AI,specializingin industries such as Healthcare, Fintech, Construction, and more.

Job Description

General Summary of role: As a Senior Account Manager, you will play a pivotal role in managing and growing relationships with key customers. You will be responsible for ensuring customer satisfaction, driving account growth, and identifying opportunities for cross-sell and upsell. Your role will be integral in maintaining long-term partnerships and contributing to Wai Technologies' revenue growth.

Essential Duties and Responsibilities:

Account Management & Client Relationship:

- Develop and maintain strong relationships with existing clients, ensuring a deep understanding of their business needs.
- Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication.
- Conduct regular account reviews to assess client satisfaction, challenges, and opportunities.
- Act as a trusted advisor to clients, positioning Wai Technologies as their preferred technology partner.

Revenue Growth & Business Expansion:





- Identify opportunities for upselling and cross-selling Wai Technologies’ solutions and services.
- Work closely with the sales and technical teams to develop proposals and presentations that align with client needs.
- Negotiate contracts, renewals, and pricing structures to maximize account profitability.

Project & Delivery Oversight:

- Collaborate with the delivery team to ensure project success and seamless execution of services.
- Monitor project progress, manage client expectations, and proactively address concerns.
- Ensure account retention by delivering consistent value and solving customer challenges effectively.

Customer Success & Experience:

- Drive customer success initiatives by ensuring clients achieve their business objectives through Wai Technologies' solutions.
- Work closely with internal teams to ensure customer feedback is incorporated into product and service improvements.
- Monitor key account metrics, including customer satisfaction scores, retention rates, and revenue contribution.

Reporting & Documentation:

- Maintain accurate account records, meeting notes, and action plans in CRM tools.
- Provide regular reports and updates to leadership on account performance and growth opportunities.

Knowledge, Skills, and/or Abilities Required:

- 7+ years of experience in account management, client success,



or sales roles in IT services or software solutions.
- Proven track record of managing enterprise clients and driving revenue growth.
- Solid understanding of Microsoft technologies, cloud solutions, AI, and digital transformation services.
- Experience working with clients in industries such as Healthcare and Logistics is a plus
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple accounts and projects simultaneously.
- Proficiency in CRM tools (e.g.D365 CRM Suite) and account management methodologies.

Educational/Vocational/Previous Experience Recommendations:

- Experience working in a small to mid-sized IT services company with high-growth ambitions.
- Prior experience in managing global clients, particularly in the U.S and European region
- Strong problem-solving and analytical skills to understand client needs and provide tailored solutions.
- Ability to work in a fast-paced, results-driven environment

Working Conditions:

- Complete work from office

Benefits

- We offer opportunities to work on cutting-edge projects with global clients, giving you exposure and helping you grow your skills.
- Learning and development are part of our culture, and we provide a platform to advance your career.
- Day shift from 9:30 am to 7:00 pm & fixed weekly off on Saturday and Sunday.
- Opportunities for skill development and training
- Training and mentorship programs offered.
- Performance-based annual bonuses.
- Health Insurance: Coverage for employees and dependents.
- Paid holidays & maternity benefits
- Gratuity and Employee Recognition Programs.

📌 Senior Account Manager (India)
🏢 WAi Technologies
📍 India