Job Description Position: Human Resource (HR) Executive / HR Manager

Industry: Jewellery Retail & Manufacturing

Reporting To

Managing Director / General Manager

Job Summary

The HR Executive will be responsible for managing the complete employee lifecycle, including recruitment, onboarding, employee engagement, performance management, training, attendance, payroll coordination, compliance, and company culture. The role requires ensuring that every employee maintains the highest standards of professionalism, discipline, ethics, and customer service expected in a premium jewellery showroom.

Key Responsibilities1. Recruitment & Hiring

Responsible for hiring:

- Sales Executives
- Store Managers
- Cashiers
- Accountants
- Customer Relationship Executives
- Marketing Staff
- Office Staff
- Security Guards
- Housekeeping Staff
- Inventory Staff
- Goldsmith Support Staff

Responsibilities:

- Prepare Job Descriptions
- Post jobs on portals
- Screen resumes
- Conduct first-round interviews
- Schedule management interviews
- Background verification
- Salary negotiation
- Issue Offer Letters
- Coordinate joining

2. Employee Onboarding

Responsible for:

- Joining Documentation
- Police Verification (if applicable)
- Aadhaar/PAN Verification
- Bank Details
- Employee ID Creation
- Attendance Registration
- Uniform Allocation
- Company Policy Explanation
- Store Tour
- Department Introduction

Maintain complete employee files.

3. Attendance Management

Daily monitoring of:

- Attendance
- Late Coming
- Early Leaving
- Half Days
- Overtime
- Leave Records
- Shift Management
- Weekly Offs

Prepare monthly attendance reports.

4. Payroll Coordination

Coordinate with Accounts for:

- Salary Processing
- Incentives
- Sales Commission
- Bonus
- Overtime
- Deductions
- Leave Encashment
- Final Settlement

Ensure payroll accuracy.

5. Performance Management

Develop KPI systems for each department.

Examples:

Sales Team

- Sales Target Achievement
- Conversion Ratio
- Customer Satisfaction
- Average Billing Value
- Repeat Customers

Reception

- Customer Greeting
- Call Handling
- Appointment Management

Accounts

- Accuracy
- Timely Reports

Inventory

- Stock Accuracy
- Physical Verification

Conduct:

- Monthly Reviews
- Quarterly Reviews
- Annual Appraisals

6.



Employee Training

Organize regular training on:

Sales

- Customer Handling
- Luxury Selling
- Product Knowledge
- Diamond Knowledge
- Gold Purity
- Hallmark Knowledge

Behaviour

- Grooming
- Communication
- Etiquette
- Body Language

Operations

- POS Software
- Billing
- Inventory
- Security Protocol

7. Employee Engagement

Organize:

- Birthday Celebrations
- Festival Celebrations
- Employee Awards
- Monthly Meetings
- Team Building Activities
- Suggestion Programs
- Employee Welfare Activities

8. HR Compliance

Maintain:

- Employee Records
- Offer Letters
- Appointment Letters
- Confirmation Letters
- Experience Letters
- Exit Documentation
- Leave Records
- Statutory Compliance Files

Coordinate compliance for:

- PF
- ESI (where applicable)
- Gratuity
- Labour Laws
- Shops & Establishment Act
- Sexual Harassment Prevention (POSH)
- Minimum Wages
- Contract Labour (if applicable)

9. Employee Discipline

Monitor:

- Grooming Standards
- Dress Code
- Uniform Compliance
- Mobile Phone Usage
- Behaviour
- Punctuality
- Customer Complaints
- Misconduct

Issue:

- Warning Letters
- Memo
- Show Cause Notices

Maintain disciplinary records.

10. Employee Retention

Reduce employee turnover by:

- Regular Feedback
- Exit Interviews
- Employee Satisfaction Surveys
- Career Planning
- Reward Programs

11. HR Policies

Develop and maintain policies for:

- Attendance
- Leave
- Late Coming
- Uniform
- Grooming
- Incentives
- Promotions
- Transfers
- Probation
- Confirmation
- Resignation
- Termination

12. Exit Management

Handle:

- Resignation Acceptance
- Notice Period
- Handover
- Clearance
- Exit Interview
- Final Settlement
- Experience Letter

13. Confidentiality

Must maintain strict confidentiality regarding:

- Employee Salaries
- Performance Records
- Company Policies
- Customer Information
- Business Strategies

14. MIS & Reporting

Prepare reports on:





- Recruitment Status
- Employee Strength
- Attendance
- Attrition
- Vacancies
- Training Conducted
- Appraisal Status
- Payroll Summary
- Leave Balance
- HR Dashboard

Required Skills

- Excellent Communication Skills
- Strong Interviewing Skills
- Leadership Ability
- Conflict Resolution
- Problem Solving
- MS Excel & HRMS Knowledge
- Documentation Skills
- Time Management
- Confidentiality
- Skilled Personality

Preferred Qualifications

- MBA (HR) / PGDM (HR)
- BBA with HR specialization
- Minimum 3–5 years of HR experience (retail or jewellery industry preferred)
- Experience managing 30–150 employees

Key Performance Indicators (KPIs)

The HR's performance will be evaluated on:

KPITargetPosition Closure TimeWithin 15–30 daysEmployee Retention>90% annuallyAttendance Accuracy100%Payroll Accuracy100%Employee Induction100% completionTraining SessionsMinimum 2 per monthPerformance Reviews100% on scheduleEmployee Satisfaction Score>85%ComplianceZero statutory non-complianceExit DocumentationCompleted within 7 daysDaily Responsibilities

- Check attendance before store opening.
- Verify staffing levels across departments.
- Resolve employee issues and grievances.
- Conduct interviews and coordinate hiring.
- Ensure showroom grooming and uniform standards.
- Review pending HR documentation.
- Coordinate with department heads.
- Update HRMIS and employee records.
- Monitor probation employees.
- Submit a daily HR activity report to management.

Weekly Responsibilities

- Conduct interviews for open positions.
- Hold one-on-one meetings with department heads.
- Organize at least one training session.
- Review employee performance metrics.
- Audit attendance and leave records.
- Resolve pending employee concerns.
- Prepare weekly HR reports.

Monthly Responsibilities

- Coordinate payroll processing.
- Conduct performance reviews.
- Organize employee engagement activities.
- Review manpower planning.
- Analyze attrition and recruitment progress.
- Verify compliance documentation.
- Present an HR dashboard to management.
- Recommend promotions, incentives, or corrective actions.

Pay: ₹15,517.95 - ₹55,516.77 per month

Work Location: In person

📌 HR Manager (India)
🏢 SERGE PHARMA PRIVATE
📍 India