Key Responsibilities

Business Development & Sales

- Achieve branch-level Home Loan disbursement and revenue targets.
- Develop and implement business strategies to maximize market penetration.
- Generate business through DSA, Builder, Connector, and Direct Sales channels.
- Build and maintain strong relationships with developers, real estate brokers, and referral partners.
- Identify new business opportunities and expand the branch's customer base.

Team Management

- Lead, mentor, and motivate Sales Managers, Relationship Managers, and support staff.
- Set performance goals and monitor team productivity.
- Conduct regular sales reviews, training sessions, and performance evaluations.
- Drive a high-performance sales culture within the branch.

Portfolio & Risk Management

- Ensure quality sourcing and maintain healthy portfolio standards.
- Monitor delinquency and support collection efforts when required.
- Ensure adherence to credit policies and underwriting guidelines.
- Minimize fraud and operational risks through effective controls.

Branch Operations

- Oversee day-to-day branch operations and ensure smooth functioning.
- Ensure compliance with company policies, regulatory requirements, and audit standards.
- Coordinate with credit, operations, legal, and technical teams for timely loan processing.
- Improve customer experience through efficient service delivery.

Relationship Management





- Build strong relationships with customers, DSAs, builders, and channel partners.
- Resolve escalated customer concerns and ensure customer satisfaction.
- Represent the organization in local market activities and networking events.

MIS & Reporting

- Prepare and review sales reports, pipeline reports, and branch performance dashboards.
- Track branch profitability, productivity, and business trends.
- Submit periodic reports to senior management.

Key Skills Required

- Solid knowledge of Home Loan and Mortgage products.
- Expertise in DSA, Builder, and Direct Sales channels.
- Team handling and leadership capabilities.
- Market mapping and business development skills.
- Credit and risk awareness.
- Excellent communication, negotiation, and relationship management skills.
- Strong analytical and problem-solving abilities.

Educational Qualification

- Graduate in any discipline (MBA preferred).
- Relevant certifications in banking, finance, or mortgage sales will be an added advantage.

Preferred Industry

- Housing Finance Companies (HFCs)
- Banks
- NBFCs
- Mortgage & Retail Lending Organizations

KPIs

- Home Loan Disbursement Achievement
- Login-to-Disbursement Ratio
- Branch Profitability
- Portfolio Quality
- Team Productivity
- DSA/Builder Activation
- Customer Satisfaction & Retention

📌 Branch Manager (India)
🏢 Ghrig People Solutions
📍 India