Functional Consultant / Business Analyst – ServiceNow
Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.
Key Responsibilities:
- Conduct discovery workshops and gather business requirements
- Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM
- Create user stories, BRDs, FSDs and process flows
- Coordinate SIT, UAT and stakeholder validations
- Work with integration teams for external system alignment
- Support go-live, hypercare and continuous improvement
Skills & Experience:
- Robust knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps
- Experience in ServiceNow implementations and migrations
- Understanding of integrations (REST/SOAP, APIs)
- Good stakeholder management and documentation skills
- Certifications: CSA / CIS preferred
📌 Sr Technical Lead-App Development (India)
🏢 Birlasoft
📍 India
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