Position: Operations Manager – AML/KYC International Process

Location: Chennai

Shift: Rotational Shifts (24/7 Operations)

Employment Type: Full-Time

Job Summary

We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a fast-paced environment.

Key Responsibilities

Operations Management

- Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes.
- Ensure compliance with global AML regulations, KYC requirements, and internal policies.
- Monitor productivity, quality, SLA adherence, and operational performance metrics.
- Drive continuous process improvement initiatives to enhance efficiency and customer experience.
- Identify operational risks and implement corrective and preventive actions.

Team Leadership

- Lead, mentor, and develop Team Leaders and Analysts.
- Conduct regular performance reviews, coaching sessions, and succession planning activities.
- Foster a culture of accountability, collaboration, and continuous learning.
- Manage workforce planning, resource allocation, and capacity management.

Compliance & Risk Management

- Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations.
- Support internal and external audits and regulatory reviews.
- Escalate high-risk cases and compliance concerns appropriately.
- Maintain strong controls to mitigate operational and regulatory risks.





Stakeholder Management

- Serve as the primary point of contact for clients and senior management.
- Present operational performance, MIS reports, and business insights to stakeholders.
- Collaborate with compliance, quality, training, and technology teams to achieve business objectives.

Reporting & Governance

- Prepare and analyze operational dashboards and management reports.
- Track key performance indicators (KPIs), quality metrics, and compliance measures.
- Drive governance meetings and action plans for performance improvement.

Required Qualifications

- Bachelor's degree in Business, Finance, Commerce, Banking, or related field.
- 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management.
- Solid understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance.
- Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment.
- Excellent analytical, stakeholder management, and problem-solving skills.

Preferred Qualifications

- CAMS, ICA, ACAMS, or equivalent AML certification.
- Experience working with international banking clients.
- Exposure to Lean Six Sigma or process improvement methodologies.

Key Skills

- AML/KYC Operations
- CDD & EDD Reviews
- Transaction Monitoring
- Sanctions & PEP Screening
- Regulatory Compliance
- Team Management
- Stakeholder Management
- Performance & SLA Management
- Risk Assessment
- Process Improvement
- Reporting & MIS

Location: Chennai

Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements

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📌 Operations Manager- AML KYC (Chennai)
🏢 TP
📍 Chennai